Help Center

Dutchstore is located in The Netherlands and all orders will be shipped from here. Orders can be shipped Monday - Friday, with the exception of holidays or under special circumstances. I will let you know if this is the case.

Please allow 2-5 business days for us to prepare your order. You will receive an email after your order has been shipped.

Oh no! :( Yes, you can return any unused and undamaged items within 30 days after you've placed your order. 

Please e-mail us at hello@dutchstore.me" title="send an email to hello@dutchstore.me" target="_blank">hello@dutchstore.me and mention your order number and the item(s) you'd like to return. We'll then get back to you with the return address. Please don't forget to include your order number in the return shipment! 

Once we have received your return shipment and the items are in saleable condition, we can either issue a refund or give you store credit of the product purchase price (shipping cost excluded). You will be notified once we have received your returned items.

We cannot accept liability for goods lost or damaged during return to us. If the product has not been returned to us in fully saleable condition, we reserve the right to refuse a refund on the item. I strongly suggest you use tracking while returning your items to us.